Privacy Policy

Last Updated: March 4, 2026

Auto Hire of St. Louis LLC ("AutoHire STL," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our car rental services and website.

1. Information We Collect

Personal Information

When you rent a vehicle or use our services, we collect:

• Contact Information: Name, email address, phone number, and mailing address
• Driver Verification: Driver's license number, date of birth, and license expiration date
• Payment Information: Credit/debit card details, billing address, and payment authorization
• Insurance Information: Insurance provider, policy number, and coverage details
• Rental History: Booking details, vehicle preferences, rental dates, and transaction records

Vehicle and Usage Data

For rental management and safety purposes, we may collect:

• Vehicle Location: GPS tracking data during active rentals for theft prevention and recovery
• Mileage and Fuel: Odometer readings and fuel levels at pickup and return
• Vehicle Condition: Photos and inspection reports documenting vehicle condition
• Driving Records: Traffic violations, accidents, or incidents involving our vehicles

Automated Information

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent, links clicked, and referring websites
• Cookies: See our Cookie Policy below for details on cookies and tracking technologies

2. How We Use Your Information

We use your information to:

• Process Rentals: Verify eligibility, authorize payments, and manage bookings
• Vehicle Management: Track vehicle location, monitor condition, and coordinate maintenance
• Customer Service: Respond to inquiries, resolve issues, and provide support
• Safety and Security: Verify driver credentials, prevent fraud, and recover stolen vehicles
• Legal Compliance: Meet regulatory requirements, enforce rental agreements, and respond to legal requests
• Marketing: Send promotional offers, rental deals, and service updates (you may opt out anytime)
• Business Operations: Analyze trends, improve services, and optimize our website

3. How We Share Your Information

We may share your information with:

• Payment Processors: To process credit card transactions and authorization holds
• SMS Providers: To send booking confirmations, reminders, and service notifications
• Email Service Providers: To deliver receipts, updates, and marketing communications
• Insurance Companies: When required for claims, verification, or coverage issues
• Law Enforcement: When legally required or to protect our rights and property
• Service Providers: Vendors who assist with operations (e.g., maintenance, roadside assistance)
• Business Transfers: In connection with a merger, sale, or acquisition of our business

We do NOT sell your personal information to third parties for their marketing purposes.

SMS & Mobile Data

AUTO HIRE STL LLC does not share, sell, or rent mobile information or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. All SMS consent information is kept confidential and used only for transactional communication (such as booking confirmations, pickup reminders, return reminders, payment receipts, and rental updates).

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission (SSL/TLS) for all sensitive information
• Secure payment processing through PCI-compliant providers
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Secure data storage with encrypted databases

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and remember your preferences
• Analyze website traffic and user behavior
• Improve website functionality and performance
• Deliver targeted advertising and marketing content

You can control cookies through your browser settings. Disabling cookies may limit some website features.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails or SMS notifications
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain data processing activities

To exercise these rights, contact us at support@auto-hire.info.

7. Data Retention

We retain your information for as long as necessary to:

• Provide services and maintain rental records
• Comply with legal, tax, and accounting obligations (typically 7 years)
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

When no longer needed, we securely delete or anonymize your information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 21 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected such data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights